Shipping Policy

Last updated: [Insert date]

Thank you for shopping with Rugged Acres. This Shipping Policy explains how we process, deliver, and manage orders for our custom branded workwear and merchandise.

Shipping Locations

Rugged Acres offers shipping throughout Australia.

Local delivery and pickup options may also be available for customers in Queensland, including businesses located in Cairns, Mackay, Mount Isa, and surrounding areas. Availability will depend on the order size, delivery address, and production requirements.

We do not currently offer international shipping unless agreed to in writing before an order is placed.

Order Processing and Production

As many Rugged Acres products are customised, orders may require production time before they are ready to ship.

Estimated production and dispatch times will depend on:

• The products ordered

• The quantity required

• The type and complexity of the custom branding

• Artwork approval

• Product availability

• Seasonal demand

An estimated production and delivery timeframe will be provided when your order is confirmed. Production generally begins after all artwork has been approved and any required payment has been received.

Production times are separate from shipping times.

Standard and Express Delivery

Standard delivery is available throughout Australia.

Express delivery may be available for eligible orders and delivery locations. Express shipping only reduces the carrier’s delivery time after the order has been produced and dispatched. It does not shorten custom production or artwork approval times unless this has been agreed to separately.

Express delivery fees and estimated timeframes will be provided at checkout or as part of your order quotation.

Shipping Costs

Shipping charges are calculated according to factors such as:

• Delivery location

• Order size and weight

• Number of packages

• Selected delivery method

• Whether express shipping is requested

The applicable shipping cost will be displayed at checkout or included in your quotation before payment.

For large or bulk orders, additional freight or handling charges may apply. We will notify you of these charges before confirming the order.

Local Pickup

Local pickup may be available by prior arrangement from [insert pickup location].

Customers will be notified when their order is ready to collect. Please do not attend the pickup location until you have received confirmation from Rugged Acres.

Orders must be collected during the arranged pickup time. You may be asked to provide your order confirmation or identification when collecting an order.

Order Tracking

Where tracking is available, tracking details will be sent to the email address or phone number provided with the order after dispatch.

Tracking information may take some time to become active after the parcel has been collected by the carrier.

Delivery Timeframes

Delivery estimates begin from the date your order is dispatched, not the date the order is placed.

Delivery timeframes are estimates only and may be affected by circumstances outside our control, including:

• Carrier delays

• Severe weather

• Natural disasters

• Public holidays

• Remote delivery locations

• Incorrect delivery details

• High-volume sales or seasonal periods

Rugged Acres cannot guarantee a specific delivery date unless this has been expressly agreed to in writing.

Delivery to Regional and Remote Areas

We deliver to regional and remote locations throughout Australia where carrier services are available.

Deliveries to remote areas may take longer and may incur additional shipping charges. We will advise you if additional charges or delivery restrictions apply to your address.

Correct Delivery Information

Customers are responsible for providing a complete and accurate delivery address, contact name, email address, and phone number.

Rugged Acres is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information supplied by the customer.

Where an order must be redirected or resent, the customer may be responsible for the additional delivery charges.

Authority to Leave

Some carriers may offer an authority-to-leave service. Where this option is selected, the parcel may be left at the delivery address without a signature.

Rugged Acres and the carrier may not be responsible for loss, theft, or damage occurring after a parcel has been left in accordance with the customer’s instructions.

For valuable or bulk orders, a signature may be required.

Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery period, please check the tracking information and contact the carrier where appropriate.

You may also contact Rugged Acres with your order number and delivery details so that we can assist with an enquiry.

A parcel will not be considered lost until the carrier has completed its investigation or confirmed that it cannot be located.

Damaged Deliveries

Please inspect your order as soon as it arrives.

If an item is damaged during delivery, contact us within [insert number] days of receiving the order. Please provide:

• Your order number

• A description of the damage

• Clear photographs of the product

• Photographs of the external packaging and shipping label

Please retain the damaged product and packaging until we have reviewed the matter, as the carrier may require them as part of its investigation.

Split Shipments

Large orders or orders containing different products may be delivered in separate packages. These packages may arrive at different times.

Where available, separate tracking information will be provided for each shipment.

Changes and Cancellations

Because our products may be customised, changes to delivery details or cancellations should be requested as soon as possible.

We cannot guarantee that an address can be changed after an order has entered production or been dispatched. Additional charges may apply if a shipment must be redirected.

Consumer Rights

Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies available to consumers under the Australian Consumer Law that cannot legally be excluded, restricted, or modified.

Contact Us

For questions about shipping, delivery, or local pickup, please contact us:

Rugged Acres
Email: [insert email address]
Phone: [insert phone number]
Pickup address: [insert address, if applicable]